DFCC Bank Redefines Digital Banking Excellence with DFCC ONE

DFCC Bank has unveiled DFCC ONE, a groundbreaking mobile banking application that sets an innovative benchmark in digital banking. This bold leap reflects the Bank’s unwavering commitment to redefining convenience, security, and innovation in response to customer needs. As one of Sri Lanka’s digital banking pioneers, DFCC Bank has reimagined its mobile banking experience with a platform designed to meet the evolving demands of today and embrace the possibilities of tomorrow. The introduction of DFCC ONE marks a milestone in the Bank’s journey toward creating a singular ‘super app’ that combines banking and lifestyle functionalities in an unparalleled user experience.

Digitalisation has not only enhanced the value proposition for our customers but has also significantly boosted the
efficiency of our staff while concurrently reducing environmental impact by minimising travel requirements. With services like ATMs, CDMs, and Digital Wallets, over 90% of transactions are now conducted digitally. DFCC’s digital applications are cutting-edge, with our online banking platform consistently receiving awards. The Bank has been recognised as a market leader in payment and cash management systems and has garnered praise for providing top-notch service in this regard. These accolades are particularly gratifying as they reflect our customer-centric approach. 

– DFCC Bank CEO, Thimal Perera

DFCC ONE delivers a comprehensive suite of features, including real-time account access, seamless fund transfers, and instant payments to third-party accounts via the CEFTS network. Users can pay bills effortlessly using DFCC credit cards or bank accounts, settle credit card bills, and customise their banking experience by managing their favourite transactions with unmatched ease. Notably, bill payments using DFCC credit cards is a newly introduced feature designed to enhance customer convenience. This feature is a significant improvement from the previous DFCC Virtual Wallet, where bill payments could only be made via CASA accounts.

DFCC Bank CEO, Thimal Perera

At its core, DFCC ONE is designed to elevate digital banking through an intuitive, modern interface built on customer feedback and industry trends. It retains the robust functionalities of its predecessor, the DFCC Virtual Wallet, ensuring a smooth transition for existing users. The app offers an enhanced, future-ready banking experience, with seamless registration options for new users via DFCC debit/credit cards or bank account numbers, eliminating the need for branch visits.

Among its standout features is the ‘Peek Balance’ function, enabling users to check balances instantly without logging in, and an integrated ePassbook for on-the-go access to account statements. Designed with convenience and personalisation, DFCC ONE also introduces a personalised dashboard highlighting users’ relevant propositions, such as Pinnacle, Prestige, Salary Plus, and Salary Partner.

Security remains at the forefront of DFCC ONE’s design, integrating biometric authentication via fingerprint and facial recognition for effortless, secure access. All transactions are fortified with One-Time Passwords (OTPs) to ensure robust two-factor authentication (2FA). Users also have greater control over financial transactions with the ability to set and modify fund transfer limits directly within the app.

Omar Sahib, Chief Digital Officer of DFCC Bank, emphasised, “Our strategic vision is to be the most customer-centric and digitally enabled Bank by 2025. DFCC ONE is a testament to this commitment, positioning itself as the ultimate app for banking and lifestyle needs. Guided by insightful customer feedback, the transition from DFCC Virtual Wallet to DFCC ONE is just the beginning. With many exciting updates on the horizon, we invite everyone to join us in redefining the digital banking experience.”

DFCC ONE also delivers an inclusive and customisable experience with trilingual support, catering to Sri Lanka’s diverse customer base. Users can interact in the language of their choice, with additional features like Dark Mode enhancing personalisation. For added convenience, favourites from the DFCC Virtual Wallet can be seamlessly imported into DFCC ONE, ensuring a smooth upgrade process.

As DFCC ONE propels digital banking into a new era, the app is more than a tool; it is a partner in empowering customers to manage their finances effortlessly and securely. With DFCC Bank leading this transformation, the future of digital banking is here, and its redefining possibilities one tap at a time.

About DFCC Bank

DFCC Bank PLC, established in 1955 and listed on the Colombo Stock Exchange since 1956, is one of Sri Lanka’s leading financial institutions. Regulated by the Central Bank of Sri Lanka and rated A- (lka) by Fitch Ratings, the Bank offers a comprehensive portfolio of retail, corporate, and SME banking services, along with treasury, investment, and trade finance solutions.

With customer centricity and sustainable innovation at its core, DFCC Bank delivers seamless and secure banking experiences, which include digital platforms like DFCC MySpace, and through a network of 139 branches and access to over 5,500 ATMs via the LankaPay network.

A recognised leader in sustainable finance and renewable energy initiatives, DFCC Bank is committed to reducing environmental impact and fostering long-term economic resilience.

For more information: 

DFCC Media Centre : https://www.dfcc.lk/media/dfcc-bank-redefines-digital-banking-excellence-with-dfcc-one/ 

Website : https://www.dfcc.lk   

Video description:  Customerගේ ජීවිතය ලේසි කරන එකටයි Digital Banking කියන්නේ! | DFCC Bank CEO, Thimal Perera